The Hotel: General manager Wayne and the staff of the Damson Dene deal with complaints from guests, including a bargain-hunting mother and daughter and a Newcastle couple who are unimpressed when their TV breaks down. However, the most stinging criticism comes in a review on a travel website – and the tension boils over when mouldy food is discovered in the hotel kitchen’s fridge, leading to a row between Wayne and head chef Kirk. Despite the drama, two guests from Wigan have nothing but praise for the hotel, particularly its attitude toward dogs

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Documentary, Reality-TV